South Hickory Building Exterior

Maintenance Request

Our Maintenance Team is committed to providing an efficient response to your maintenance concerns.

Emergency Maintenance

If your concern is an EMERGENCY, please call:

Monday – Saturday / 9:00AM to 5:00PM

(585) 271-8740

After Hours & Weekends

(585) 453-2239

The following items are considered emergencies:

  • Lockouts, or unable to secure your unit
  • Fire (call 911)
  • Smoke or CO detector alarm sounding
  • Flood
  • Building damage
  • No heat or electric
  • Smell of gas
  • No water
  • No hot water
  • Clogged drains and leaks
  • Sparking outlet
  • Clogged toilet or shower / bathtub
  • Refrigerator not working (All other appliance repairs will be addressed during normal business hours.)

Non-Emergency Maintenance

For all other maintenance requests and inquiries, please use our online Maintenance Request Form below, or leave a message with our Maintenance Office.

Maintenance Office

(585) 256-8200